7 Days Return & Exchange Policy

Our Return and Refund Policy was last updated 01 May 2023

Thank you for shopping at zelzis.in.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to zelzis

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to zelzis.in, accessible from https://zelzis.in

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

At Zelzis, we strive to ensure our customers have a smooth and hassle-free shopping experience. We understand that sometimes a product may not meet your expectations or you may need to make an exchange. To make this process as easy as possible, we have outlined a comprehensive return, refund, and exchange policy below, which will guide you through the steps and help you understand the timeframes for refunds and exchanges.

1. Return Policy:

We offer a return policy on all eligible items purchased from Zelzis within 7 days from the date of delivery. To qualify for a return, the item must meet the following conditions:

• The product is unused, unworn, unwashed, and in its original packaging.
• The product is not a final sale or non-returnable item, such as intimate wear, customized products, or undergarments.
• All tags, labels, and original packaging should be intact and undamaged.

If your product qualifies for a return, you can initiate the process by reaching out to our customer support team via email at zelzis.help@gmail.com or through the “Contact Us” section on our website. Please provide the following details:

• Order ID
• Product name and description
• Reason for return

Our team will review your request and provide you with further instructions. Returns are processed once we receive the product in its original condition. In case the return request is not approved, we will notify you with the reason.

2. Refund Policy:

We take pride in ensuring a smooth and transparent refund process. Once your return request has been approved, we will initiate the refund process according to the following timeframes:

Refund Processing Timeframe:

Once your return request is approved, Zelzis will begin processing your refund within 5 business days. Our team will ensure that the refund is processed swiftly to minimize any inconvenience to you.

Refund Credit Timeframe:

After the refund is processed, the credited amount will be transferred to the original payment method used for the purchase. Depending on your payment provider and bank’s processing time, the refund may be credited to your account within 7 to 10 business days. Please note that some payment methods may take longer to reflect the refund, but we will do our best to ensure timely processing.

For example:

• If you paid using a credit card, the amount will be credited to your card balance.
• If you paid via UPI or net banking, the refund will be credited to the respective bank account.

Please Note: Refunds are not possible if the return conditions (product unused, unworn, etc.) are not met, and the item falls into the non-returnable category.

3. Exchange Policy:

We offer an exchange option for eligible items within 7 days of delivery. If you wish to exchange a product for a different size, color, or style, you must meet the following conditions:

• The product is in new, unused, and unworn condition.
• The item is not a part of our non-returnable or non-exchangeable products list.
• You must contact our customer support within 7 days from the date of receiving the product to initiate the exchange request.

Once your exchange request is approved, we will send you the necessary instructions on how to return the product. Please ensure that the item is packed securely to avoid any damage during transit.

Exchange Delivery Timeframe:

After the approval of the exchange request, the exchanged item will be delivered to your address within 7-10 business days. Once the item has been shipped, you will receive a tracking number to monitor the delivery.

We recommend checking the product’s availability before initiating the exchange request to avoid any delays.

4. Important Notes:

• Shipping Charges: For returns and exchanges, the customer is responsible for the shipping charges unless the product was damaged, defective, or the wrong item was sent. In such cases, Zelzis will bear the shipping charges.
• Non-Returnable Items: Some products, including but not limited to customized items, intimate wear, and personal care products, are non-returnable and non-exchangeable due to hygiene concerns.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with the order details and images of the damaged product. We will offer a full refund or replacement as per your preference.
• Refunds for Offers/Discounted Products: Items purchased under special offers or discounted prices are also eligible for returns and refunds, but only under the same conditions outlined above. The refund amount will be processed as per the paid amount (i.e., after discount).

5. How to Return or Exchange an Item:

• Step 1: Contact us at zelzis.help@gmail.com with your order number, the product details, and the reason for your return or exchange.
• Step 2: Our customer support team will review your request and guide you through the next steps, including providing a return/exchange address.
• Step 3: Once your return/exchange is approved, send the product back to the provided address (ensure the item is packed properly).
• Step 4: After receiving and inspecting the product, we will process your return or exchange based on the eligibility criteria.

6. Why Choose Zelzis?

• Customer-Centric Policy: Our return, refund, and exchange policies are designed with our customers’ convenience in mind. We aim to provide a seamless and hassle-free shopping experience.
• Quality Assurance: We carefully inspect each item before dispatch to ensure that it meets our quality standards, but we understand that sometimes things may go wrong. Our flexible policies reflect our commitment to customer satisfaction.
• Transparency: We maintain complete transparency with all our customers throughout the return and exchange process, from approval to shipping.

We hope you have a delightful shopping experience at Zelzis, and we are here to assist you if you have any concerns or questions. For any further inquiries, feel free to reach out to us at zelzis.help@gmail.com.